Return Policy

Thank you for shopping at Smart Home Stellar!
We value your satisfaction and strive to make your shopping experience smooth, transparent, and trustworthy.

💡 1. Overview

At Smart Home Stellar, we stand behind the quality of our smart home products.
If for any reason you are not completely satisfied with your purchase, we’re here to help.

You can return most new, unopened, or defective items within 14-30 days of delivery for a replacement or full refund, under the conditions outlined below.

📦 2. Eligibility for Returns

To qualify for a return:

  • The item must be unused, uninstalled, and in its original packaging.

  • You must have proof of purchase (order number, confirmation email, or invoice).

  • The return request must be submitted within 14-30 days of receiving your order.

Note: The following items are not eligible for return:

  • Gift cards and downloadable software

  • Clearance or final-sale products

  • Items damaged due to misuse, improper installation, or modification

🚚 3. Return Process

  1. Contact Us:
    Email pavasilis2006@gmail.com with your order number, reason for return, and (if applicable) photo or video evidence of the issue.

  2. Wait for Approval:
    Our support team will review your request and issue a Return Authorization with the appropriate return address.(usually the supplier's return address)

  3. Ship the Item:
    Once authorized, return the item using the instructions provided. Please do not return products to the manufacturer directly or without prior approval.

💰 4. Refunds

After we receive and inspect your return, we’ll notify you of its status.
If approved, your refund will be issued within 5–10 business days to your original payment method.

Important Notes:

  • Original shipping costs are non-refundable, unless the item was defective or incorrect.

  • For “free shipping” orders, the actual shipping cost may be deducted from your refund.

🔄 5. Exchanges

We replace items only if they are defective, damaged, or incorrect.
If you need an exchange for the same product, contact us at pavasilis2006@gmail.com, and our team will assist you.

📬 6. Return Shipping Costs

  • If the return is due to our error (defective, incorrect, or damaged item), we’ll cover the return shipping costs.

  • For all other cases (e.g., change of mind, wrong selection), customers are responsible for the cost of return shipping.

⏳ 7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card provider — refunds may take several business days to post.

  3. If it’s been more than 10 business days, please contact us at pavasilis2006@gmail.com for assistance.

🚫 8. Order Cancellations

Orders can be canceled only before our supplier confirms or processes the order.
Once the supplier has placed or begun fulfilling your order, it can no longer be canceled, as the product is already being prepared for shipment.

To request a cancellation, please contact us immediately at  pavasilis2006@gmail.com 
If your order is still pending supplier confirmation, we’ll issue a full refund right away.

⚖️ 9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
📧 pavasilis2006@gmail.com.

We’re here to make your smart home experience truly stellar!

 

 

return policy 14 to 30 days