FAQ

❓ Smart Home Stellar Support Center – FAQs

Welcome to Smart Home Stellar! Below you’ll find answers to our most common questions about shipping, returns, payments, and more.

🛍️ About Our Store

1. What is Smart Home Stellar?
Smart Home Stellar is an online store specializing in smart home products designed to make your life easier, safer, and more efficient. We curate high-quality, innovative gadgets from trusted suppliers worldwide.

2. Are you a manufacturer or a retailer?
We are a retailer. We partner with trusted global suppliers to bring you the best solutions at competitive prices.

3. Where is Smart Home Stellar based?
We are an online-based global store, providing worldwide shipping from our trusted fulfillment partners.

🚚 Shipping & Delivery

4. Do you ship internationally?
✅ Yes! We ship worldwide to over 150 countries.

5. How long does shipping take?

  • Processing Time: 1–5 business days

  • Shipping Time: 7–20 business days (depending on your location)
    You’ll receive a tracking number once your order is dispatched.

6. How can I track my order?
After your order is shipped, you’ll receive an email with a tracking link. You can also track your order directly on our “Track Order” page.

7. What if my order hasn’t arrived yet?
Please check your tracking number first. If your order is delayed beyond the estimated delivery window, contact us at pavasilis2006@gmail.com, and we’ll assist you promptly.

💳 Payment & Security

8. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), and other secure payment options.

9. Is my payment information secure?
Absolutely. We use SSL encryption and trusted payment gateways. Your card details are never stored on our servers.

10. Do you charge any hidden fees?
❌ No hidden fees! The price you see at checkout is the final price you pay.

🔄 Returns, Refunds & Exchanges

11. What is your return policy?
We offer a 14-30-day return policy. If your item arrives damaged, defective, or not as described, you’re eligible for a replacement or full refund.

12. How do I request a return or refund?
Simply email us at pavasilis2006@gmail.com with your order number and a description of the issue. We’ll respond with next steps.

13. Do I need to pay for return shipping?
If the return is due to our error (wrong or defective product), we’ll cover the return shipping cost. Otherwise, the customer is responsible for the return postage.

🧠 Product Information

14. Are your products compatible with Alexa, Google Home, or Apple HomeKit?
Most of our devices are compatible with Alexa and Google Home. Compatibility details are always listed in the product description.

💬 Customer Support

15. How can I contact Smart Home Stellar?
You can reach us via:
📧 Email: pavasilis2006@gmail.com
💬 Live Chat: Available on our website during business hours
📞 Contact Form: Found on our “Contact Us” page

16. What are your customer service hours?
Our team is available Monday – Friday, 9 AM – 6 PM (GMT).
We typically respond within 24 hours.

🎁 Promotions & Orders

17. Do you offer discounts or promo codes?
Yes! Subscribe to our newsletter or follow us on social media for exclusive discounts and early access to special promotions.

18. Can I change or cancel my order after placing it?
You can cancel or edit your order if the supplier hasn't placed the order for the item yet. After that, it may already be processed for shipping.

19. I entered the wrong shipping address. What should I do?
Please contact us immediately at pavasilis2006@gmail.com. If your order hasn’t been shipped yet, we’ll update your address right away.

🔒 Trust & Quality Assurance

20. How do I know your products are high quality?
We work with verified manufacturers and conduct quality checks before shipping. We also value customer feedback to ensure continuous improvement.

21. Why should I buy from Smart Home Stellar instead of other stores?

  • 🏆 Top-rated smart home devices

  • 🔒 Secure payment & buyer protection

  • ⚡ Responsive customer support

  • 🌎 Affordable worldwide shipping

  • 💯 100% satisfaction guarantee

🌟 Need More Help?

If you still have questions, don’t hesitate to reach out to us at pavasilis2006@gmail.com.
We’re here to make your smart home journey truly stellar!